Questions & Answers
About DIVA
Answers to some frequently asked customer questions.
Q: Do you have a catalogue?
A: No, DIVA does not print a catalogue. New products are added to the site daily, so you need to visit the Diva site regularly to keep up-dated with all the latest products.
Q: Do you have a Shop?
A: Yes, we do have a shop located at 146 New Cavendish Street, London, W1W 6YQ.
Q: Do you do wholesale?
A: Yes, we do. Please contact us for more information.
Question about a Product
Q: I need more information about a product
A: We include as much information as possible about a product on the product page itself. If you need more detailed information, please email info@divacorsets.com quoting the product code, which can be found on the product page (e.g. 161806).
Question about Delivery Charges and Destinations
Q: How long will it take for my order to arrive?
A: Please visit the Delivery information page for more details.
Q: Do I have to pay import charges?
A: Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
Q: Can someone else sign for my delivery?
A: Yes, anyone at the specified delivery address can sign for the goods.
I'm having problems using your site
My email address/password is not recognised
- Maybe you registered with another email address? It is often the case that people forget which email address they used to register with us. You must use the exact email address and password combination with which you first registered in order to log back in to the site.
- Maybe you have forgotten your password? If so we can send you your password to the email address you registered with. Just fill in the box by 'Forgotten Your Password?' on the login page.
If these are not successful or you have other email address or password related problems please contact info@divacorsets.com with your query.
